Lens, Frame, Contacts & Rx Prescription Warranty

When it comes to your vision, you want to ensure you have the best care possible. We continually try to improve our customer service and your clinic experience with us and believe that transparency is the best policy when it comes to warranties.

All prescription eyewear is custom ordered at the time of purchase. Unfortunately, we cannot offer partial or full refunds once your order has been placed. All sales are final.

Lifetime Frame Adjustment Warranty

We will happily adjust or professionally clean your eye-bar eyeglasses or sunglasses for the product's lifetime. If you purchased your glasses elsewhere, our opticians can adjust your frame at your request, but we cannot provide warranties or replacements if the frame becomes damaged or breaks during the adjustments of products we do not supply.

Nose Pad Replacement

eye-bar will professionally clean and replace your nose pads at no charge for two years from your purchase after which standard fees apply.

Optical Lenses & Coatings Warranty

eye-bar uses premium quality optical lenses and coatings which are guaranteed against lens crazing (peeling) or manufacturer defects for one year from the date of purchase. This is a one-time replacement guarantee and must be in the same prescription as the original order. Lens warranties do not cover scratches caused by normal wear or improper care and handling.

Extended Eyeglass Protection Plan

We provide our clients peace of mind by offering an optional extended protection plan. This provides two years of coverage on a complete pair that includes ALL accidental damage to lenses and/or frames (including pet damage) outside the manufacturer's warranty (excluding lost or stolen). Can be purchased at initial sale or time of delivery. Coverage applies for two years, with zero deductible on claims (maximum 1 claim within the coverage period). If you choose to decline the extended protection plan, all manufacturer’s warranties apply to your purchase. *See store for details.

Contact Lens Warranty

Eye-bar provides trial contact lenses with every disposable contact lens fitting to ensure that you are happy with your new prescription contact lenses before purchasing. In addition, if you experience contact lens defects after your purchase, we will replace any defective lenses at no-charge*. If you have multiple lenses that are defective, let us know and we can work with the manufacturer on your behalf. Replacement lenses are not available for custom or specialty contact lens orders.  

Non-Adaptation Warranty

Occasionally, you may not feel visually comfortable in your new prescription eyewear. Should this occur, your eye doctor may need to adjust the prescription. eye-bar will happily remake the lenses one-time at no cost within 30-days of your purchase. Any additional remakes will be at the patient’s expense. If you cannot adapt to your new progressive lenses within 30-days, we will provide you with a one-time lens adjustment which may be into a different progressive lens design of equal or lesser value, lined style bifocal or single vision reading lens. No adjustment in price is provided. 

Patients Own-Frame or Outside Frame Warranty - Lens Exchange

At eye-bar, we can put new lenses into your current frame previously purchased from eye-bar or another optical. However, when we perform this service, there is a risk that the frame may be damaged or broken. Unfortunately, we cannot warranty or be held liable for this service, and the patient must accept the risk. If you do not feel comfortable with this risk, please consider purchasing a new frame that would offer you warranty protection. If the frame does break, eye-bar will help you select a new frame for purchase.