What is Personal Information
Personal information is information about an individual. It includes information that relates to your personal characteristics (E.g. Gender, age, income, home address, phone number(s), ethnic background, religion, family status, etc.), or your health (E.g. health history, health conditions, health services, etc)
Your business information, when used for business contact purposes (E.g. Address, phone number, email address, etc), is not considered personal information and therefore is not affected by privacy legislation.
Collection and Use
Personal information collected from patients of this practice shall be limited to that required to:
- Evaluate your eye health and vision status
- Determine and recommend appropriate treatment or referral
- Communicate with you about the services we provide
- To advise you about your vision care needs
- Provide you with eye care, health or other product or treatment information
- Process payment and pursue collection of accounts receivable for services and products received from our office
- Communicate with others (E.g. Other health care providers, lawyers, third party insurers, etc.) about your eye health and vision status
In the course of providing services to you, your personal information may be disclosed where required or allowed by law and may also be disclosed to:
- Other health care providers
- Insurers or other third party payers you have identified
- Regulatory authorities, where such information may assist in the investigation of a complaint or a review of standards of care
- Government authorities (eg. CCRA, Privacy Commissioner, Human Rights Commission, etc.) who have it in their mandate to access your file
- Our practice’s lawyers, accountants, information managers or other consultants contracted to provide advice or counsel regarding the administration or management of the practice
- On termination of sale of the practice, to a purchasing optometrist or file storage facility that agrees to serve as trustee of you personal information and to only access this information for the purpose of confirming their custody of your file, unless you initiate contact as a patient
The disclosure of personal information shall be limited to that which is necessary for the purpose for which it is disclosed. All the above noted external parties have the same legal responsibility as this practice to protect all personal information collected in the course of their activities.
Access and Destruction of Personal Information
You have the right to access your personal information at any reasonable time (eg. During regular office hours) and have the right to request corrections to your personal information. This applies to factual information and not professional opinions we may have recorded within the file. Corrections are recorded on your patient file. If our office does not agree with the correction, we will include a brief statement on your file recording both opinions.
Reasonable safeguards will be taken whenever paper and electronic records are destroyed or deleted. Every reasonable effort will be made to ensure that no record remains after destruction.
Termination of Doctor Patient Relationship
In rare circumstances, the doctor patient relationship may need to be terminated. This process may be initiated by either party (doctor or patient) involved. Chart records will be maintained at eye-bar as per standard protocol and a copy of the records may be forwarded on the physician who will be assuming care after all outstanding fees have been paid. Termination of the doctor patient relationship can be for many reasons including: failure to show for appointments, failure to pay for products and services, abusive or threatening behaviour towards doctors and staff, or any other non-discriminatory reason.
If you have a Question
- Unit #25, 993 Fir Street
Sherwood Park, Alberta
PH: (780) 467-3341
FAX: (780) 467-9353
More general inquiries should be directed to:
- The Alberta Government Privacy Help Desk – firstname.lastname@example.org